Although we do sell individual products to our clients, the majority of our sales activity is involved with custom designed and built media rooms and home theaters.

Over the years we have refined our process for defining and finalizing the budget and scope of media system projects for our clients. Part of this sales process includes a document we call a project assessment.

The project assessment is the initial document we develop after an initial client interview. This document is a budgeted assessment of the feature requests a client has verbalized to us during our initial sales meeting(s). In cases where the project is small, the project assessment will usually include a rough system design and serve as a contract for all products and work to be performed. On larger projects the project assessment is initially only used to initiate the design phase for the purpose of collecting a design retainer. Once a design is completed and approved by the client, an updated project assessment is developed defining the complete project scope including installation, products budget, timelines, payment schedule and the project assessment document serves as the final project contract.

Our project assessment is an integral part of our design philosophy and processes. This design process defines our sales lifecycle for our large projects as outlined below… smaller projects may not require all steps defined below. 

1)      Initial client meeting

• a.      Interview client
• b.      Define feature request(s)
• c.      Explore additional feature options
• d.      Develop gross budget window

2)      Develop project assessment (internal)

• a.      Develop feature list
• b.      Define budget per listing

3)      Review assessment with client

• a.      Refine assessment
• b.      Acquire signature on project assessment
• c.      Collect design retainer payment

4)      Develop system design (internal)

• a.      Design system based on project assessment
• b.      Develop system design specs

5)      Review design spec with client

• a.      Go over equipment lists
• b.      Go over installation specifics
• c.      Go over all project specifics
• d.      Define payment schedule
• e.      Acquire signature on updated project assessment
• f.       Collect product payment

6)      Order project products (internal)

• a.      Acquire all project products

7)      Schedule project installation with client

• a.      Define installation dates and times

8)      Perform installation

• a.      Install all project products
• b.      Perform all product testing
• c.      Perform all programming
• d.      Perform all calibration
• e.      Collect scheduled payment(s) as needed

9)      Perform client walk through

• a.      Demonstrate completed system to client
• b.      Support client with documentation

10)   Collect final payment from client

• a.      Review project with client
• b.      Ask for referrals from client
• c.      Ask for review from client

Contact one of our sales associates today to start the process for your unique project.